InsiGage
Customer Experience Suite for high-velocity DTC teams

Turn Support into your
Best Sales Channel.

Unify live chat, AI resolution, and revenue tracking in one workspace. Resolve faster. Sell more. Zero engineering required.

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No credit card requiredLive in under 7 days

CSAT

96%

First Response

47s

Revenue from Support

$38.2k

Self-Serve Deflection

42%

Live Chats

124

Active Conversations

Sarah M.

Hi, I ordered the wrong size and...

Exchange2m ago

James K.

Is the blue variant back in stock?

Pre-sale5m ago

Real-time Impact

Upsell Revenue

+$1,240

today

Saved Carts

18

this week

KB auto-suggested 3 articles in the last hour

Open Tickets

84

SLA at Risk

6

Revenue-Linked

32

Auto-Routed

71%

Ticket Queue

#10484 Shipping delay — VIP customer

$420

#10483 Refund request — damaged item

$89

#10482 Bulk order inquiry — 50 units

$2,450

Ticket #10482

Bulk order inquiry — 50 units

KB Suggestions

  • - Bulk order discount policy
  • - Wholesale shipping rates
  • - Custom branding options
Auto-routed 12 tickets to the right agent in the last hour

Published

124

Coverage

88%

Deflected

420

From Auto-Drafts

63%

Auto-Generated Drafts

How to track my order

Ready

Return & exchange policy

In Review

Sizing guide — new collection

Draft

Review & Publish

How to track my order

PublishEdit
AI auto-drafted 5 new articles from recent tickets
Products

One suite.
Five focused modules.

Each product solves a specific customer-communication challenge. Mix and match, or use the full stack from day one.

View all products
01
Live Chat
Real-time engagement & flows

Live chat, triggered messages, and multi-step conversational flows that keep visitors engaged and convert them into customers.

  • Proactive triggers based on URL, scroll depth, or idle time
  • Multi-step flows with branching logic and rich-media cards
  • Typing indicators, read receipts, and real-time presence
Explore Live Chat
Live Chat — Widget Preview
Hi! I have a question about my recent order #10482.
Of course! Let me pull up your order details. One moment.
I can see order #10482 — 50 units, shipped via express. It's arriving tomorrow by 3PM.
Agent is typing...
Type a message...
02
Helpdesk
Centralized helpdesk

A unified agent workspace that pulls every channel into one queue with smart routing and SLA tracking.

  • Chat, Email, and Social in one inbox
  • Round-robin & skill-based routing
  • Handle time reduction up to 28%
Explore Helpdesk
Ticket Queue
#10484Shipping delay — VIP customer
$420
#10483Refund request — damaged item
$89
#10482Bulk order inquiry — 50 units
$2,450
Auto-routed 12 tickets to the right agent in the last hour
03
Knowledge Base
Self-service knowledge base

A searchable knowledge portal your customers actually want to use — powered by AI-assisted article suggestions.

  • Markdown & rich-text editor with version history
  • Embeddable widget and standalone portal
  • Ticket deflection up to 40%
Explore Knowledge Base
Knowledge Base — Search
How do I reset my password?
Account Security — Password Reset Guide98% match
Two-Factor Authentication Setup
Account Recovery Options
04
Copilot
Always-on chat automation

No-code bot builder that handles FAQs, qualifies leads, and books meetings around the clock.

  • Visual drag-and-drop flow builder
  • AI intent detection with fallback to live agents
  • Pre-built templates for onboarding, support, and sales
Explore Copilot
Bot Flow Builder
Greeting
Qualify Lead
Route to Agent
Book Meeting
Transfer
05
Surveys
In-app & outbound surveys

Capture NPS, CSAT, and custom feedback at the right moment — in-chat, in-app, or via email.

  • Conditional logic and skip patterns
  • In-chat micro-surveys triggered by events
  • Analytics dashboard with trend tracking
Explore Surveys
CSAT Survey — Post-Chat

How was your experience?

1
2
3
4
5
Response Rate78%
4.2
Avg Score
1.2k
Responses
Why Insigage?

Built for Speed,
Not Complexity.

CX teams at modern e-commerce brands don't have time for bloated tools. Insigage gives you the power you need, without the overhead you don't.

Book a Demo
Impressions12,402
Clicks8,391
Signups4,102
Purchases2,400
JD
John Doe
Admin
Full Access
AS
Alice Smith
Support
View Only
POST /api/v1/events200 OK

const response = await client.track({

event: 'Purchase',

properties: {

amount: 99.00,

currency: 'USD'

}

});

+142%
Q1Q2Q3Q4

Launch your new CX stack in days—not months.

Simple, transparent pricing that grows with your business. No per-seat fees, no implementation costs.

View pricing14-day free trial · No implementation fees