Customer Experience Suite for high-velocity DTC teams

Turn Support into your
Best Sales Channel.

Unify live chat, AI resolution, and revenue tracking in one workspace. Resolve faster. Sell more. Zero engineering required.

No credit card requiredLive in under 7 days

Products

One suite.
Five focused modules.

Each product solves a specific customer-communication challenge. Mix and match, or use the full stack from day one.

View all products

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01Real-time engagement & flows

Live Chat

Live chat, triggered messages, and multi-step conversational flows that keep visitors engaged and convert them into customers.

Proactive triggers based on URL, scroll depth, or idle time
Multi-step flows with branching logic and rich-media cards
Typing indicators, read receipts, and real-time presence

Explore Live Chat

Live Chat — Widget Preview●●●

Hi! I have a question about my recent order #10482.

Of course! Let me pull up your order details. One moment.

I can see order #10482 — 50 units, shipped via express. It's arriving tomorrow by 3PM.

Agent is typing… ●●●

Type a message…

02Centralized helpdesk

Helpdesk

A unified agent workspace that pulls every channel into one queue with smart routing and SLA tracking.

Chat, Email, and Social in one inbox
Round-robin & skill-based routing
Handle time reduction up to 28%

Explore Helpdesk

Ticket Queue

#10444 Shipping delay — VIP customer

URGENT$420

#10443 Refund request — damaged item

HIGH$89

#10442 Bulk order inquiry — 50 units

MEDIUM$2,450

Auto-routed 12 tickets to the right agent in the last hour

03Self-service knowledge base

Knowledge Base

A searchable knowledge portal your customers actually want to use — powered by AI-assisted article suggestions.

Markdown & rich-text editor with version history
Embeddable widget and standalone portal
Ticket deflection up to 40%

Explore Knowledge Base

Knowledge Base — Search

⌕ How do I reset my password?

Account Security — Password Reset Guide

98% match

Two-Factor Authentication Setup+

Account Recovery Options+

04Always-on chat automation

Copilot

No-code bot builder that handles FAQs, qualifies leads, and books meetings around the clock.

Visual drag-and-drop flow builder
AI intent detection with fallback to live agents
Pre-built templates for onboarding, support, and sales

Explore Copilot

Bot Flow Builder

Greeting

↓

Qualify Lead

↓

Route to Agent

Book Meeting

Transfer

05In-app & outbound surveys

Surveys

Capture NPS, CSAT, and custom feedback at the right moment — in-chat, in-app, or via email.

Conditional logic and skip patterns
In-chat micro-surveys triggered by events
Analytics dashboard with trend tracking

Explore Surveys

CSAT Survey — Post-Chat

How was your experience?

12345

78%

Response Rate

4.2

Avg Score

1.2k

Responses

Why InsiGage?

Built for Speed,
Not Complexity.

CX teams at modern e-commerce brands don't have time for bloated tools. InsiGage gives you the power you need, without the overhead you don't.

Built for speed

Explore customer interactions, resolution trends, and retention patterns in seconds — no data team required.

Trusted by teams, not just analysts

From support agents to growth marketers, InsiGage helps everyone make smarter decisions.

Flexible by design

Connect your tech stack — from Shopify to Segment to your CRM — so your data lives where you need it.

Built to evolve

Whether you're scaling fast or maturing your CX practice, InsiGage grows with your needs.

Launch your new CX stack in days—not months.

Simple, transparent pricing that grows with your business. No per-seat fees, no implementation costs.

14-day free trial · No implementation fees

Turn Support into your Best Sales Channel.

One suite.Five focused modules.