Privacy Policy
Effective date: April 3, 2026
1. Introduction
InsiGage ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our customer experience platform.
2. Information We Collect
Account information: Name, email address, company name, and website URL provided during registration.
Usage data: Pages visited, features used, and interaction patterns within the platform.
Customer data: Chat messages, tickets, and knowledge base content you create through the Service.
Technical data: IP address, browser type, device information, and cookies for session management.
3. How We Use Your Information
- To provide, maintain, and improve the Service
- To authenticate your identity and manage your account
- To send transactional emails (verification codes, notifications)
- To provide customer support
- To analyze usage patterns and improve performance
4. Data Storage and Security
Your data is stored on secure servers with encryption at rest and in transit. We use industry-standard security measures including TLS encryption, access controls, and regular security audits.
5. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: Infrastructure and tools required to operate the platform (hosting, email delivery, error monitoring)
- Legal requirements: When required by law or to protect our rights
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Withdraw consent for data processing
7. Cookies
We use the following cookies on this site: a strictly-necessary consent cookie (records your privacy preference; set immediately without prior consent; expires in 6 months), analytics cookies from PostHog (session replay and event tracking to help us understand how visitors use the site), and ads-measurement cookies from Google(conversion tracking via Google Ads / gtag). For visitors in the UK and EEA, PostHog and Google analytics/ads cookies are only set after you explicitly accept via the consent banner shown on first visit — they are never fired before consent is granted. Outside the UK and EEA, these cookies are enabled automatically on page load. You may decline at any time using the consent banner; if you decline, only the strictly-necessary consent cookie is set. You can also manage cookie preferences through your browser settings.
8. Data Retention
We retain your data for as long as your account is active. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes via email or through the Service.
10. Contact
For privacy-related questions or to exercise your rights, contact us at privacy@insigage.com.